Updated and Effective: November 20, 2025

1. Introduction

These Terms and Conditions (“Terms”) form a binding legal agreement between Tresseo (“Company”, “we”, “us”), a Canadian company located at 2701 Riverside Dr, Ottawa, ON K1A 0B1, and you (“Client”, “you”) whether acting for yourself or on behalf of a business entity, regarding the provision of website services, web hosting, web development, web design, website maintenance, website auditing, marketing, and other specifically agreed-upon related online services (“Services”). By registering, placing an order, or using our Services, you indicate your accerptance of and agreement to these Terms.

If you do not agree with our Terms, do not use our Services.

Additional contracts or special terms may apply for certain Services or business relationships. If any specific terms conflict with these Terms, the specific terms prevail.

Language

These Terms are provided in English only. All official communications and correspondence will be in English.

2. Changes to These Terms

We reserve the right to update these Terms at any time. You might be notified of significant changes by email or via account dashboard, and the updated Terms will be posted to our website. Changes will only apply prospectively. If you do not agree to revised Terms, you must cease using our Services and may request account closure. Historical versions are available upon request.

3. Electronic Communication

By using our Services or contacting us electronically, you consent to receive electronic communications from us regarding your account, notices, announcements, and contractual information. Electronic communications satisfy any legal requirement that such information be provided in writing.

4. Eligibility

You must be at least 18 years of age and not located in any country subject to Canadian or U.S. government embargo, sanctions, or export controls. Payment account holder information must match the individual or business account details.

5. Services & Packages

Descriptions, features, and published prices for each Service are available on our website and during checkout. We reserve the right to modify or discontinue Services or features at any time. Actual features and specifications may differ from published descriptions; no characteristic is warranted unless expressly stated in writing.

Account Registration and Responsibilities

• Clients must provide accurate and up-to-date information when creating an account.
• Clients are responsible for maintaining the confidentiality of login credentials and for activities under their account.
• Clients agree to promptly notify Tresseo of any unauthorized use or security breach.

Tresseo provides a 99.99% uptime guarantee per calendar month on CA-based and EU-based hosting servers. For downtime exceeding this limit (excluding scheduled maintenance, force majeure, acts beyond our control, and specified exceptions), compensation in the form of additional service days is provided, constituting your exclusive remedy. Uptime guarantees may not apply to Canadian servers or third-party hosting arrangements.

Tresseo offers clients the choice of primary hosting location in either Canada or the European Union (EU). At the time of account creation or service ordering, Clients may select the preferred hosting jurisdiction for their website or application (subject to technical availability).
Please note:

• Regardless of the primary hosting location, nightly encrypted backups for all Services are securely stored on servers located within the EU, and are retained for up to 30 days.
• Restoration of backup data (for disaster recovery or client-requested recovery) involves transferring only the relevant website/application data from the backup servers in the EU to the chosen hosting location in Canada, if applicable.
• Additional data storage elements for applications (e.g., Nextcloud, managed WordPress) may be hosted in Canada or the EU, depending on Client selection; all such data will be backed up and stored in the EU.
• Backups may be offered on Canadian infrastructure, at the Client’s request and subject to additional cost—please inquire if you require this arrangement.

You may request clarification regarding your specific hosting and data storage arrangements by contacting Tresseo support at any time.

Backup Policy

Tresseo performs encrypted nightly backups for all hosted data, including website and application content, with backup files retained up to 30 days. All standard backups are securely transmitted and stored on servers within the EU. Backups are not stored on US-based infrastructure or transferred outside Canada or the EU under standard operations.

In the event of data loss, restoration is available for up to 30 days, subject to technical feasibility. Backups are intended for full disaster recovery or as needed for service maintenance.

Clients are responsible for retaining independent up-to-date backups as an added precaution.

Data Residency and Cross-Border Disclosure

Tresseo is a Canadian company headquartered in Ottawa.

All website and application data is hosted either in Canada or the EU, as per Client selection during registration. All backup and disaster recovery data is stored in the EU. No hosting or backup operations involve storage or processing of your data in the United States or other third countries.

In the event that backups are restored for a Client hosted in Canada, only the relevant site or application data will be transmitted from EU backup servers to Canadian infrastructure. No Client data is otherwise transferred or processed outside of Canada or the EU.

Tresseo does not utilize US-based infrastructure or US-headquartered providers for hosting or backup operations. If at any time the locations of hosting or backup infrastructure change to include additional jurisdictions, or if international data transfers become necessary, Tresseo will notify affected Clients in advance and update this policy accordingly.

6. Service Use and Acceptable Use

Permitted & Prohibited Uses

Clients may upload, store, and manage content via our Services. Prohibited uses include:

• Hosting content illegal under server jurisdiction law (including but not limited to Canada, US, EU, or client locality).
• Phishing, scams, malicious code/scripts, DDoS attacks, sending spam/bulk unsolicited communications, or any activity violating law or third-party rights.
• Hosting explicit pornography, hate, or violence-promoting materials.
• Activities endangering system stability or the rights of others.

Monitoring and Enforcement

Tresseo may investigate reports of misuse or security issues and may suspend or terminate Services for confirmed violations, with or without prior notice in cases of intentional or malicious abuse. In non-malicious cases, clients may receive an opportunity to correct the issue.

7. Payment, Billing, and Refunds

• Accepted payment methods: PayPal and supported debit and credit cards via PayPal. We do not store credit card information; payments are processed by PayPal.
• All prices are exclusive of applicable taxes and fees.
• Service, subscription, and billing details are as described during checkout.
• Refunds: Web hosting services are eligible for refund within 14 days of original purchase unless otherwise specified. No refunds apply for web audits or subscription services once work has commenced.
• If payment fails, we are not obligated to fulfill or renew Services.

8. Privacy, Data Protection, and Security

8.1 Commitment to Privacy Compliance

Tresseo complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, as well as applicable EU privacy requirements, including the General Data Protection Regulation (GDPR), where relevant.

We respect the privacy rights of our Clients, including:

• The right to access, correct, or erase your personal data (subject to legal or technical constraints);
• The right to restrict processing or to object to unnecessary processing;
• The right to data portability (in machine-readable and commonly used format);
• The right to withdraw consent to marketing communications.

Where required for contractual performance or service delivery, data transfers between Canada and the EU are performed in accordance with applicable data protection law and based on appropriate contractual safeguards. If you are located in the EU, you may request a Data Processing Agreement (DPA), including current EU Standard Contractual Clauses (SCCs), by contacting Tresseo support.

We do not transfer or process personal data in the United States or other jurisdictions. All data is kept within either Canada or the EU.

For more information, refer to our Privacy Policy.

8.2 Data Breach Notification

If we become aware of a breach of personal data under our control that is likely to pose a real risk of significant harm, we will promptly notify affected Clients, and where required, the Office of the Privacy Commissioner of Canada or the relevant EU supervisory authority.

8.3 Security and Technical Measures

Tresseo implements appropriate technical and organizational measures to protect Client data, including but not limited to:

• Encryption in transit (TLS 1.2+) and at rest (AES-256 or equivalent) for all hosted data and backups,
• Strong authentication and access controls for all staff and infrastructure,
• Regular patching and security assessments,
• Routine review and testing of disaster recovery procedures, and
• Secure deletion/disposal of hardware and media.

9. Cookies, Tracking, and Do Not Track

We use cookies and similar technologies as described in our Cookie Policy. Non-essential cookies are set only with your consent, in compliance with all applicable privacy laws. Our website honors your browser’s “Do Not Track” settings where technically feasible.

10. Commercial Electronic Messages (CASL Compliance & Spam Prevention)

Tresseo complies with the Canadian Anti-Spam Legislation (CASL). Commercial electronic messages are only sent with consent (implied or express, as per Canadian law), and all such messages include clear unsubscribe instructions. Clients are prohibited from using our Services to send spam, and bulk email is not permitted unless routed through appropriate third-party providers.

11. Intellectual Property, User Content, and License

All Tresseo Services, content, software, and site materials are owned by or licensed to the Company, protected by intellectual property laws.

• You must not reverse engineer, resell, or copy our proprietary services without written permission.
• You retain all rights in your own website content and data; you grant Tresseo a non-exclusive license to use and modify content solely as necessary for service delivery.
• We do not claim ownership of user-uploaded content, and do not sell or commercially exploit it.

12. Dispute Resolution and Governing Law

If you have a complaint or dispute, please contact support@tresseo.com for an amicable resolution.

• This agreement is governed by the laws of the Province of Ontario and Canada. Both parties submit to the exclusive jurisdiction of the courts of Ontario.
• Consumers residing in the EU may also use the EU’s Online Dispute Resolution (ODR) platform for qualifying transactions, as per EU law.

13. Termination and Suspension

• Either party may terminate Services with advance written notice prior to Service renewal or for cause.
• Tresseo may suspend or terminate access immediately for breach, non-payment, or prohibited activity.

14. Limitation of Liability and Indemnity

Our maximum aggregate liability for any claim relating to Services is limited to the fees paid by you in the 12 months preceding the event. We are not liable for indirect, incidental, consequential, or punitive damages except as required by law. Clients agree to indemnify us against third-party claims arising from unlawful use, breach of these Terms, or violation of others’ rights.

15. Affiliate Program and FTC Disclosure

Participation in the Tresseo Affiliate Program requires compliance with all applicable marketing, advertising, and anti-spam laws.

• Affiliates must clearly disclose the affiliate nature of links in any published material, per the US FTC Endorsement Guides and applicable law.
• Prohibited promotional methods and eligibility requirements are listed in the Affiliate Program terms.

16. Export & International Compliance

Access to our Services from countries or jurisdictions where use is prohibited by law is forbidden. You may not use our Services in violation of Canadian export laws, US export controls, or international sanctions.

17. Miscellaneous

• No waiver by Tresseo of any breach constitutes a continuing waiver.
• If any provision is held invalid, the remainder shall remain in effect.
• You may not assign your Service or rights under these Terms without our written consent.

18. Contact Information and Complaints

Tresseo
2701 Riverside Dr.
Ottawa, ON K1A 0B1
Email: support@tresseo.com
Tel: (613) 260-8237

The designated privacy contact is Alexander Trecartin, support@tresseo.com.

Appendix: Service-Specific Terms

Web Audit Services

• Not a legal compliance test; no guarantee of regulatory conformance. No refunds after work commences.

Webmaster Subscription Services

• Subscription payments are due at the interval agreed upon. No refund after work commences.
• The Client retains rights in website content; Tresseo retains all rights in proprietary templates and code delivered as part of the Service.

Webmaster Service Backups

• Tresseo makes daily backups but accepts no responsibility for completeness or accuracy. Backups are stored encrypted on secure offsite third-party cloud.
• Clients are responsible for maintaining independent up-to-date backups.

Verification

• In the event of loss of account access, identity will be verified using previously provided and payment data.

Data Processing Agreement (DPA)

Upon request, Tresseo will provide a Data Processing Agreement to clients subject to GDPR or similar international data protection regulations, incorporating current Standard Contractual Clauses for any international transfer.