Effective: April 26, 2025

1. Introduction

These Terms and Conditions (“Terms”) form a binding legal agreement between Tresseo (“Company”, “we”, “us”), a Canadian company located at 343 Preston Ave, Ottawa, ON K1S 1N4, and you (“Client”, “you”) whether acting for yourself or on behalf of a business entity, for the provision of Tresseo hosting, subscription, auditing, and related online services (“Services”). By registering, placing an order, or using our Services, you indicate your acceptance of and agreement to these Terms.

If you do not agree, do not use our Services.

Additional contracts or special terms may apply for certain Services or business relationships. If any specific terms conflict with these Terms, the specific terms prevail.

Language

These Terms are provided in English only. All official communications and correspondence will be in English.

2. Changes to These Terms

We reserve the right to update these Terms at any time. You might be notified of significant changes by email or via account dashboard, and the updated Terms will be posted to our website. Changes will only apply prospectively. If you do not agree to revised Terms, you must cease using our Services and may request account closure. Historical versions are available upon request.

3. Electronic Communication

By using our Services or contacting us electronically, you consent to receive electronic communications from us regarding your account, notices, announcements, and contractual information. Electronic communications satisfy any legal requirement that such information be provided in writing.

4. Eligibility

You must be at least 18 years of age and not located in any country subject to Canadian or U.S. government embargo, sanctions, or export controls. Payment account holder information must match the individual or business account details.

5. Services & Packages

Descriptions, features, and published prices for each Service are available on our website and during checkout. We reserve the right to modify or discontinue Services or features at any time. Actual features and specifications may differ from published descriptions; no characteristic is warranted unless expressly stated in writing.

Account Registration and Responsibilities

Clients must provide accurate and up-to-date information when creating an account.
Clients are responsible for maintaining the confidentiality of login credentials and for activities under their account.
Clients agree to promptly notify Tresseo of any unauthorized use or security breach.

Backup Policy

We perform daily backups of hosted data, retained for up to 30 days. While we attempt to ensure accuracy, we do not guarantee restoration. Clients are solely responsible for maintaining independent backups.

Uptime Guarantee

Tresseo provides a 99.99% uptime guarantee per calendar month on US-based and EU-based hosting servers. For downtime exceeding this limit (excluding scheduled maintenance, force majeure, acts beyond our control, and specified exceptions), compensation in the form of additional service days is provided, constituting your exclusive remedy. Uptime guarantees may not apply to Canadian servers or third-party hosting arrangements.

Data Residency and Cross-Border Disclosure

Unless otherwise indicated, all client data is stored and processed on servers physically located in Canada. Some third-party sub-processors (e.g., webmaster storage backups – providers such as Google Drive) may process or store your data in data centers located in other jurisdictions (such as the US or EU), subject to their respective laws (which may include compelled disclosure to foreign government authorities).

We disclose this possibility as required by PIPEDA and other applicable privacy laws. If data is stored or processed outside Canada, it may be accessed under the laws of that foreign jurisdiction.

Clients will be notified in advance if any future data hosting, backup, or processing location changes to a new country or region, or if international data transfers are required.

6. Service Use and Acceptable Use

Permitted & Prohibited Uses

Clients may upload, store, and manage content via our Services. Prohibited uses include:

Hosting content illegal under server jurisdiction law (including but not limited to Canada, US, EU, or client locality).
Phishing, scams, malicious code/scripts, DDoS attacks, sending spam/bulk unsolicited communications, or any activity violating law or third-party rights.
Hosting explicit pornography, hate, or violence-promoting materials.
Activities endangering system stability or the rights of others.

Monitoring and Enforcement

Tresseo may investigate reports of misuse or security issues and may suspend or terminate Services for confirmed violations, with or without prior notice in cases of intentional or malicious abuse. In non-malicious cases, clients may receive an opportunity to correct the issue.

7. Payment, Billing, and Refunds

Accepted payment methods: PayPal and supported debit and credit cards via PayPal. We do not store credit card information; payments are processed by PayPal.
All prices are exclusive of applicable taxes and fees.
Service, subscription, and billing details are as described during checkout.
Refunds: Web hosting services are eligible for refund within 7 days of original purchase unless otherwise specified. No refunds apply for web audits or subscription services once work has commenced.
If payment fails, we are not obligated to fulfill or renew Services.

8. Privacy, Data Protection, and Security

8.1 Commitment to Canadian Privacy Law

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). See our Privacy Policy for details about collection, use, retention, international disclosures, correction and access rights, and complaint processes.

8.2 International/EU/US Privacy Compliance and Rights

For prospective clients covered by foreign privacy laws (e.g., the EU General Data Protection Regulation or known as GDPR, US state privacy laws such as CCPA/CPRA), we are committed to providing rights of access, correction, restriction, erasure, and portability, and to comply with effective international data transfer requirements.

You may request access to, correction of, deletion, or portability of your personal data by contacting support@tresseo.com.
Legal Basis for Processing: We process data primarily for contract performance, service provision, and legal compliance. Consent is requested for marketing or optional services.
Data Subject Rights:
Right to access your personal data
Right to rectification
Right to erasure (“right to be forgotten”)
Right to object to certain processing (e.g., marketing)
Right to restriction of processing
Right to data portability (in a commonly used, machine-readable format)
Right to withdraw consent at any time (where processing is based on consent)
Right to lodge a complaint with the Privacy Commissioner of Canada or, if applicable, the relevant foreign data protection authority.
Data transfers to processors or third parties outside your country of residence are performed under written contracts incorporating adequate safeguards, including Standard Contractual Clauses (SCCs) for EU clients, where required.
Data residency and the possibility of foreign government access are disclosed in Section 5 and on our Privacy Policy.

8.3 Data Breach Notification

If we become aware of a breach of your personal data under our control that poses a real risk of significant harm, we will promptly notify you and, as required, the Office of the Privacy Commissioner of Canada or relevant foreign authority, providing details of the breach and mitigation steps.

8.4 Security and Technical Measures

We maintain administrative, technical, and physical safeguards in line with or exceeding industry standards to protect your data, including but not limited to:

Encryption of data in transit using TLS 1.2+ and, where feasible, encryption at rest (AES-256 or equivalent) for data and backups.
Access controls and authentication; role-based, least privilege principles.
Regular patch management and vulnerability assessments.
Secure disposal/destruction of media storing personal data when decommissioned.
Annual review and testing of our disaster recovery and incident response plans.
Secure, offsite encrypted backups (e.g., Google Drive) with written data processing agreements, as required.

9. Cookies, Tracking, and Do Not Track

We use cookies and similar technologies as described in our Cookie Policy. Non-essential cookies are set only with your consent, in compliance with all applicable privacy laws. Our website honors your browser’s “Do Not Track” settings where technically feasible.

10. Commercial Electronic Messages (CASL Compliance & Spam Prevention)

Tresseo complies with the Canadian Anti-Spam Legislation (CASL). Commercial electronic messages are only sent with consent (implied or express, as per Canadian law), and all such messages include clear unsubscribe instructions. Clients are prohibited from using our Services to send spam, and bulk email is not permitted unless routed through appropriate third-party providers.

11. Intellectual Property, User Content, and License

All Tresseo Services, content, software, and site materials are owned by or licensed to the Company, protected by intellectual property laws.

You must not reverse engineer, resell, or copy our proprietary services without written permission.
You retain all rights in your own website content and data; you grant Tresseo a non-exclusive license to use and modify content solely as necessary for service delivery.
We do not claim ownership of user-uploaded content, and do not sell or commercially exploit it.

12. Dispute Resolution and Governing Law

If you have a complaint or dispute, please contact support@tresseo.com for an amicable resolution.

This agreement is governed by the laws of the Province of Ontario and Canada. Both parties submit to the exclusive jurisdiction of the courts of Ontario.
Consumers residing in the EU may also use the EU’s Online Dispute Resolution (ODR) platform for qualifying transactions, as per EU law.

13. Termination and Suspension

Either party may terminate Services with advance written notice prior to Service renewal or for cause.
Tresseo may suspend or terminate access immediately for breach, non-payment, or prohibited activity.

14. Limitation of Liability and Indemnity

Our maximum aggregate liability for any claim relating to Services is limited to the fees paid by you in the 12 months preceding the event. We are not liable for indirect, incidental, consequential, or punitive damages except as required by law. Clients agree to indemnify us against third-party claims arising from unlawful use, breach of these Terms, or violation of others’ rights.

15. Affiliate Program and FTC Disclosure

Participation in the Tresseo Affiliate Program requires compliance with all applicable marketing, advertising, and anti-spam laws.

Affiliates must clearly disclose the affiliate nature of links in any published material, per the US FTC Endorsement Guides and applicable law.
Prohibited promotional methods and eligibility requirements are listed in the Affiliate Program terms.

16. Export & International Compliance

Access to our Services from countries or jurisdictions where use is prohibited by law is forbidden. You may not use our Services in violation of Canadian export laws, US export controls, or international sanctions.

17. Miscellaneous

No waiver by Tresseo of any breach constitutes a continuing waiver.
If any provision is held invalid, the remainder shall remain in effect.
You may not assign your Service or rights under these Terms without our written consent.

18. Contact Information and Complaints

Tresseo
343 Preston Avenue, Ottawa, ON, K1S 1N4, Canada
Email: support@tresseo.com
Tel: (613) 260-8237

The designated privacy contact is Alexander Trecartin, support@tresseo.com.

Appendix: Service-Specific Terms

Web Audit Services

Not a legal compliance test; no guarantee of regulatory conformance. No refunds after work commences.

Webmaster Subscription Services

Subscription payments are due at the interval agreed upon. No refund after work commences.
The Client retains rights in website content; Tresseo retains all rights in proprietary templates and code delivered as part of the Service.

Webmaster Service Backups

Tresseo makes daily backups but accepts no responsibility for completeness or accuracy. Backups are stored encrypted on secure offsite third-party cloud.
Clients are responsible for maintaining independent up-to-date backups.

Verification

In the event of loss of account access, identity will be verified using previously provided and payment data.

Data Processing Agreement (DPA)

Upon request, Tresseo will provide a Data Processing Agreement to clients subject to GDPR or similar international data protection regulations, incorporating current Standard Contractual Clauses for any international transfer.

This document reflects updated compliance and business best practice as of April 26, 2025. For more information on our privacy, cookies, and data residency policies, see https://www.tresseo.com/privacy/