Please be sure you have read through these Terms and conditions of our services before ordering any of our services.
We reserve the right to refuse service for any order placed. While we typically fulfill all orders, exceptions will be made for activities against our terms of service, illegal activities, or extenuating circumstances that prevent us from working on a site or with a client.
Payment for the service alone does not constitute acceptance of becoming a client or utilizing our services. You will only be recognized as a client, with the associated rights to use the purchased service, after the company expressly confirms your client status via email. By ordering our services online you agree to compensate us for our work.
All services are currently provided in English only.
This is a binding agreement between Tresseo (“Company”), a Canadian company based in Ottawa, Ontario, and its customer (“Client”) and sets forth the terms and conditions (“Terms”) under which the Company agrees to provide services (“Services”). Nothing in these Terms creates any relationship of employment, agency, or partnership between the involved parties unless specifically stated.
Client indicates any natural person or legal entity using Services from the Company and may not and do not qualify as Consumers.
Individuals who aren’t located in a country that is subject to a U.S. or Canadian Government embargo, and are at least 18 years of age with their own credit or debit card to pay for services.
Payment information submitted must match the account holder’s name; however, payment is only part of the client onboarding process. Tresseo reserves the right to accept, decline, or cancel any order prior to service commencement.
Prices, descriptions or availability of Services are outlined in the respective sections of Services from the primary website domain name of Company and are subject to change without notice.
While Services from Company are presented with the greatest accuracy technically possible, representation of Services from Company through any means (including, as the case may be, graphic material, images, colours, and sounds) is for reference only and implies no warranty as to the characteristics of the purchased Service.
Payment for the service alone does not constitute acceptance of becoming a client or utilizing our services. You will only be recognized as a client, with the associated rights to use the purchased service, after the company expressly confirms your client status via email.
Services and Features
Specific features and limitations of each service package are available on our website and during the order process.
Backup Policy
2.1 Backup Service: Tresseo performs daily backups of user data on a 30-day rolling cycle, with a retention period of one month.
2.2 Backup Guarantee: While Tresseo aims to ensure the reliability of its backup services, backups are not guaranteed to be accurate or complete. Clients are responsible for maintaining their own backups. Tresseo is not liable for data loss or recovery.
Payment and Refund Policy
3.1 Payment: Orders and renewals are processed via our secure order management and billing system. All transactions are handled by PayPal, which accepts Visa, Mastercard, AMEX, and PayPal payments. Tresseo does not retain any credit card information.
3.2 Refund Policy for Web Hosting Services: A 7-day refund policy applies.
Client Responsibility
4.1 When setting up an account, clients must provide accurate and complete information. Tresseo is not responsible for any issues resulting from incorrect information provided.
4.2 Clients are responsible for maintaining the confidentiality of their account credentials and are liable for all activities conducted under their accounts. Both clients and any authorized users will be held accountable for actions taken in connection with the service.
User Content and Acceptable Use Policy
5.1 User Content: Clients may upload, store, and manage content via our services. Tresseo does not control or monitor user content except in response to abuse complaints. Tresseo may access user content only with client authorization via our support system.
5.2 Prohibited Content and Activities: Clients must not host content that contravenes applicable laws based on server location (USA, Canada, EU, etc.) or engage in unlawful activities such as financial scams, phishing, DDoS attacks, or spam. Additionally, we do not host explicit pornography, or any content that promotes hate and/or violence.
5.3 SPAM: Sending spam or bulk email through Tresseo’s servers is prohibited. Offending accounts will be suspended. Clients may use third-party email providers for bulk messaging.
Abuse and Remediation
6.1 Definitions:
– Resource Abuse: Activity consuming sufficient system resources to negatively affect other clients or equipment.
– Unsolicited Communications: Email-based communications sent without recipient consent.
– Malicious Content: Harmful scripts, code, or content violating relevant laws.
6.2 Remedial Action:
– Intentional/Malicious Abuse: Immediate service termination without compensation for intentional/malicious actions, shall be for court-ordered evidence only.
– Execution During Abuse Offenses: Offending service will be suspended and notified via support ticket. Mitigation steps must be acknowledged by the client within 24 hours to prevent further abuse.
Account Termination
Clients must request account termination via email to support@tresseo.com. Requests should be made before the renewal date to avoid service interruptions.
Uptime Guarantee
Tresseo guarantees 99.999% uptime each calendar month for our US host servers. We do not offer any uptime guarantee for our Canadian servers. Compensation for downtime falling below this threshold is equal to one month of paid service upon request. Exceptions include:
Dispute Resolution
Any disputes arising from these Terms or the services provided by Tresseo shall be governed by the laws of Ontario, Canada. Disputes shall initially be resolved through amicable negotiations. If unresolved, disputes will be settled through binding arbitration in Ottawa, Ontario.
Privacy and Data Retention
Tresseo retains client data until termination of services. For detailed policies on data handling, please refer to our Privacy Policy.
Verification of Identity
In case a client loses access to their email, identity verification will be conducted using past payment information. This ensures secure communication and service management.
This is not a legal compliance or standards conformance test. We cannot and do not guarantee accessibility standards conformance, or legislation compliance. We work to continually understand compliance requirements and recommendations of WCAG AA, ADA, and more, however, we cannot guarantee them due to evolving operational factors and website updates, and possible changes to legislation mean that compliance requirements may differ based on where you operate and the client base you serve. We claim no guarantee or responsibility for your business to meet accessibility compliance legal obligations.
There are no refunds for this service once we begin work. If you have any questions regarding our services, please contact us before you place your order.
This service is a one-time service. The service may be purchased more than once.
The Service provides ongoing website maintenance, updates, and technical support for the Client’s website. The Service encompasses routine website maintenance tasks, such as content updates, plugin updates, security patches, website backups, and other services deemed necessary by the Company. Website design, development, major redesign, and any custom feature development are not included in the Service scope, unless specified otherwise. New features or significant modifications requested by the Client may be subject to additional charges and will be mutually agreed upon before implementation.
There are no refunds for this service once we begin work. If you have any questions regarding our services, please contact us before you place your order.
The subscription fee, billing cycle (monthly, annually, etc.), and payment details will be determined at the time of subscription. Paid subscriptions begin on the day the payment is received by the Company. The Client’s subscription will be automatically renewed at the end of each billing cycle unless cancelled or modified by the Client or Company.
Subscriptions allow Client to receive a Service continuously or regularly over time. To maintain subscriptions, Client must pay the required recurring fee promptly. Failure to do so may cause service interruptions.
The Client must provide correct and up-to-date website connection information such as FTP or WordPress login details, a required provision of the Service. The Client is responsible for providing all necessary materials, such as text, images, and media, for content updates, unless specified otherwise.
Work shall be carried out in fifteen-minute blocks.
The Client agrees to promptly respond to any inquiries or requests for information necessary to fulfill the Service. The Client acknowledges that they have the necessary rights, licenses, and permissions for any materials provided to the Company. The Client retains all intellectual property rights to their website content and materials. The Company retains all intellectual property rights to any templates, themes, plugins, or other software used during the provision of the Service.
The Client grants the Company a non-exclusive, royalty-free license to access, use, and modify their website content solely for the purpose of providing the Service.
Any unused usage specifications (e.g. updates, backups.) will not roll over to the next month. Customers are responsible for using all such specifications available each month. Unused specifications will not be refunded or credited to the next month. Unused usage specifications also cannot be transferred to other accounts. Client is encouraged to use their allotted monthly quota or risk losing the unused specifications.
Backups will be stored on secure remote servers such as Google drive.
The company shall provide support and maintenance services to the Client in accordance with the terms of this policy. These services may include but are not limited to, troubleshooting, diagnostics, installation and configuration, software and hardware upgrades, performance tuning, and corrective action.
Work shall be carried out in fifteen-minute blocks.
There are no refunds for this service once we begin work. If you have any questions regarding our services, please contact us before you place your order.
Prepaid funds are valid for eighteen (18) months from the date of purchase. After this period, the funds will expire and the customer will no longer be able to use them. Any unused funds will not be refunded or replaced, and the customer is responsible for ensuring that they use all their prepaid funds before the expiration date. Client may request an extension of this period knowing the company has no obligation to extend the period.
We only accept PayPal and the credit cards that PayPal supports. Information regarding accepted payment methods is provided during the purchasing process. Some payment methods may be subject to additional conditions or fees.
Please note that payment methods like PayPal are services provided by third-party entities. Consequently, we do not collect or store payment information such as credit card details. We only receive a notification from the relevant third-party provider once the payment has been successfully completed..
If payment through the available methods fails, the Company shall be under no obligation to fulfill the purchase order. The Client shall bear any possible costs or fees resulting from the failed or refused payment.
Client will be informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged. Prices on Services from Company are displayed exclusively of any applicable fees, taxes and costs, depending on the section the Client is browsing.
Company may offer discounts or provide special offers for the purchase of Services. Any such offer or discount shall always be subject to the eligibility criteria and the terms and conditions set out in the corresponding section of Services from Company website. Offers and discounts are always granted at the Company’s sole discretion. Repeated or recurring offers or discounts create no claim/title or right that Client may enforce in the future.
Depending on the case, discounts or offers shall be valid for a limited time only or until time is available. If an offer or discount is limited by time, the time indications refer to the time zone of the Company, as indicated in the Company’s location details in this document, unless otherwise specified.
Open-ended subscriptions may be terminated at any time by sending an email to us. See Contact Information at the bottom of this agreement. We DO NOT offer refunds, partial or otherwise, for any service that is ordered once we begin the work, or if a subscription has been renewed.
Client is required to bring any disputes to the attention of the Company, which will attempt to resolve them amicably. This process does not affect the Client’s right to take legal action. In the event of any controversy regarding the use of the Company’s services, Client is required to contact the Company using the contact details provided below.
Client should submit their complaints, including a brief description and relevant details of any related order, purchase, or account, to the Company’s email address (see below).
The European Commission has established an online platform for alternative dispute resolution that facilitates an out-of-court method for resolving disputes related to online sales and service contracts. European Consumers or Consumers based in Norway, Iceland, or Liechtenstein can use this platform for disputes stemming from contracts entered into online.
The Company will process and respond to complaints within 21 days of receipt. This complaint process does not affect the consumer’s statutory rights or the right to bring claims to court as per applicable law.
We respect the privacy of our clients and their respective works. Company promises not to sell or disclose design, special scripting work, or any other form of Intellectual Property done by Client.
The Client also agrees that during the term of this agreement and thereafter you may come into possession of information that is the proprietary information of Company including but not limited to support documentation, marketing communications, Web applications and the content of this agreement. The Client acknowledges that all rights in title to any such intellectual property shall remain the sole property of Company and the Client has no right title or interest therein.
The Client agrees not to assist any third party or to instigate in any way to use, translate, decompile, reverse engineer, disassemble, modify, reproduce, rent, lease, lend, license, distribute, market, or otherwise dispose of any portion of the Company services. Any and all rights or titles to any engineering, coding, programming, design, support documentation or customer service workaround and other modifications that we provide, shall also remain the sole property of Company.
Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to Services from Company are the exclusive property of the Company or its licensors and are subject to the protection granted by applicable laws or international treaties concerning intellectual property.
All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with Services from Company are, and remain, the exclusive property of the Company or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.
Any intellectual or industrial property rights and any other exclusive rights on software or technical applications embedded in or related to Services from Company are held by the Company and/or its licensors.
Subject to clients’ compliance with and notwithstanding any divergent provision of these Terms, the Company merely grants clients a revocable, non-exclusive, non-sublicensable and non-transferable license to use the software and/or any other technical means embedded in the Service within the scope and for the purposes of Services from Company and the Service offered.
This license does not grant Client any rights to access, usage or disclosure of the original source code. All techniques, algorithms, and procedures contained in our Services and any documentation are the Company’s or its licensors’ sole property.
Client may not reproduce, duplicate, copy, sell, resell or exploit any portion of Services from Company and of its Service without the Company’s express prior written permission, granted either directly or through a legitimate reselling program.
All rights and license grants to Client shall immediately terminate upon any termination or expiration of the Agreement.
The Company shall not be liable for any damages or losses incurred by the Client due to our Services. The Company shall not be liable for any indirect, special, incidental, or consequential damages.
Unless otherwise explicitly stated and without prejudice to applicable statutory product liability provisions, Client shall have no right to claim damages against the Company (or any natural or legal person acting on its behalf).
This does not apply to damages to life, health or physical integrity, damages resulting from the breach of an essential contractual obligation such as any obligation strictly necessary to achieve the purpose of the contract, and/or damages resulting from intent or gross negligence, as long as Services from Company has been appropriately and correctly used by the Client.
Unless damages have been caused by way of intent or gross negligence, or they affect life, health or physical integrity, the Company shall only be liable to the extent of typical and foreseeable damages at the moment the contract was entered into.
In any event of liability, the compensation may not exceed the total payments that have been, will be or will be received by the Company from the Client based on the contract over a period of 12 months, or the period of the duration of the Agreement, if shorter.
The Client agrees to indemnify and hold the Company and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, contractors and employees harmless from and against any claim or demand — including but not limited to lawyer’s fees and costs — made by any third party due to or in relation with any culpable use of or connection to the Service, violation of these Terms, infringement of any third-party rights or statutory provision by the Client or its affiliates, officers, directors, agents, co-branders, partners, contractors and employees to the extent allowed by applicable law.
The Client agrees to indemnify and hold the Company and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, contractors and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from Client’s use of and access to the Service, including any data or content transmitted or received by Client.
This agreement shall be interpreted under the laws of the Province of Ontario without regard to any conflict of laws elsewhere. Any action between the parties to this agreement for the breach of this agreement or any action or claim in any way relating thereto shall be enforced and handled within the Province of Ontario. The Client and Company hereby consent to jurisdiction in that court agree to accept service by mail and hereby waive any defense of any kind related to the jurisdiction of the venue.
However, regardless of the above, if the Client qualifies as a European Consumer and has their habitual residence in a country where the law provides for a higher consumer protection standard, such higher standards shall prevail.
The Company reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Company will appropriately inform the Client of these changes.
Such changes will only affect the relationship with the Client in the future.
The continued use of the Service will signify the Client’s acceptance of the revised Terms. If Client do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms, may entitle either party to terminate the Agreement.
The applicable previous version will govern the relationship before the Client’s acceptance. The Client can obtain any previous version from the Company.
The Company will specify the date the modified Terms will enter into force.
The Company’s Privacy Policy can be found at: https://www.tresseo.com/privacy/
See Disclaimer
343 Preston Ave
Ottawa, ON
K1S 1N4
support@tresseo.com
613-260-8237
All rights reserved ~ Tresseo ~ All prices are in Canadian dollars ~ convert currency here