This Web Hosting FAQ aims to provide solutions to the most essential inquiries related to our website hosting services. If you discover that your particular issue has not been answered or if further explanation is required, remember that we are only a message away.
Please feel free to contact our approachable and expert support team at any time. They are prepared to provide assistance for any extra questions or specific situations you may face.
The Tresseo servers are optimized for speed and performance, specifically tailored for WordPress and other database-driven applications. Additionally, we operate under the highest security and data privacy standards.
OVH’s hosting infrastructure complies with several industry-standard security certifications, ensuring that clients’ data is protected with state-of-the-art measures.
Among these are ISO/IEC 27001, which is a globally recognized standard for managing information security, and PCI DSS for secure credit card processing. These certifications demonstrate OVH’s commitment to maintaining the security, confidentiality, and integrity of clients’ data.
All web hosting packages include a dedicated DirectAdmin control panel, unlimited email addresses, and the Softaculous web application one-click installer. The primary differentiators between packages are the storage, data transfer capabilities, and how many websites can be hosted within the same account. Specific details can be found on our web hosting page.
WordPress site migrations with server or dashboard access can often be done for free, but we make no promises regarding the time it will take or the potential for data loss. Every migration has its unique challenges, and while we strive to ensure a smooth process, unforeseen issues can arise.
For optimal results, we recommend performing a full backup before initiating the migration (we will direct you how to do so with your current provider). If you encounter any difficulties or require assistance, our support team is available to help guide you through the process.
All clients have access to email support 7 days a week. The higher-tier webmaster package clients may gain access to additional support channels such as Zoom support.
We do not include server-wide backups as a standard feature in our hosting packages.
However, we offer robust backup solutions through JetBackup and Softaculous, allowing you to manage and restore your data efficiently. You can set up automated backups, perform full account or incremental backups, and easily restore specific files, databases, or applications as needed.
We also offer a paid backup service for clients who prefer not to manage backups themselves. We recommend clients opt for this service to secure their WordPress websites with regular and reliable backups.
Given our generous resource allocations, our hosting service is well-equipped to handle significant amounts of traffic and data. We have yet to encounter an instance where a client’s usage has even approached 5% of the assigned resource limits.
In the unlikely event that a client’s usage does exceed their allocated resources, we will engage in a dialogue with them to find an appropriate solution, which may include upgrading to a package that better fits their needs.
We strive to ensure that our hosting service remains as reliable as possible, and while we cannot claim an official uptime guarantee, our historical uptime rate of 99.99% demonstrates our dedication.
Our own website operates on the same servers, meaning any downtime affecting our clients would impact us equally. We have extensive monitoring systems that send immediate emergency SMS notifications to our team should the servers experience any downtime, ensuring that we can act swiftly, 24/7, to resolve issues.
Our hosting is equipped with anti-bulk emailing measures to maintain security and performance, with a limit set at 300 emails per hour. We do not allow for email forwarding, but we can help you set up alternatives.
Local hydroelectricity is utilized to power our servers and implement energy-efficient infrastructure and cooling systems to minimize environmental impact.
Our hosting packages allow for multiple domains to be hosted under a single account, depending on the chosen package. However, clients should note that all accounts come with a shared allocation of 1GB of core RAM. This limit applies to the entire account, not per individual website, so it is important to consider the combined resource needs of all hosted websites to ensure optimal performance.
The process involves agreeing to our terms, completing payment, and then receiving login access to their Direct Admin control panel along with how-to guides.
All rights reserved ~ Tresseo ~ All prices are in Canadian dollars ~ convert currency here